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Support Software Engineer

Company: VirtualVocations
Location: Far Rockaway
Posted on: February 4, 2025

Job Description:

A company is looking for a Support Software Engineer to provide technical support and enhance customer satisfaction.



Key Responsibilities

Provide Tier 3 technical support for Salesforce and web solutions, resolving escalated issues
Analyze logs and debug code to determine root causes of customer issues
Collaborate with internal teams to improve product quality and customer experience


Required Qualifications

3+ years of experience in customer technical support or as a Salesforce Administrator
Experience with Atlassian products, including Jira and Confluence
Familiarity with Git and the Software Development Life Cycle
Technically proficient with a strong aptitude for learning new technologies
Ability to prioritize tasks and work independently in a remote environment

Keywords: VirtualVocations, Passaic , Support Software Engineer, IT / Software / Systems , Far Rockaway, New Jersey

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