Practice Ops Supervisor I
Company: Columbia University
Location: New York
Posted on: October 23, 2024
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Job Description:
The salary of the finalist selected for this role will be set based
on a variety of factors, including but not limited to departmental
budgets, qualifications, experience, education, licenses,
specialty, and training. The above hiring range represents the
University's good faith and reasonable estimate of the range of
possible compensation at the time of posting.
Position Summary
The Practice Operations Supervisor I will supervise and coordinate
overall operational and administrative functions to ensure maximum
efficiency, high-quality patient experiences, and compliance with
appropriate HR and regulatory policies. The Supervisor leads the
practice in a manner that delivers an exceptional patient
experience that contributes to positive health outcomes for
patients and a work culture of kindness, inclusion, integrity,
accountability, and excellence. Will work collaboratively with
physicians, administrative and clinical managers, and staff to
ensure the achievement of practice-wide operational and financial
goals/metrics. Supervises and coordinates all processes and
activities in the area/functions assigned ensuring organizational
guidelines and policies are followed.
Responsibilities
* Implement policies and procedures related to patient scheduling
and operational issues in the office practice and exam area in
collaboration with the medical and administrative staff of the
practice.
* Oversee ordering and stocking of all clinical and office supplies
(including PPE) within the office practice suite. Monitor supply
use and maintain and adjust par levels as needed.
* Ensure optimal use of the facility throughout all hours of
operation by optimizing staffing ratios, patient density and use of
clinical space.
* Monitor clinic manager dashboard including, but not limited to:
Front Desk, Scheduling, Referrals, In Basket management, etc.
* Monitor all work queues for completion as they apply to practice
operations.
* Monitors completion and processing of all front-end Revenue Cycle
activities including, but not limited to, physician billing; copay
collection, charge champion, monitoring physician note closure,
adherence to billing compliance and all Revenue Cycle procedures,
etc.
* Monitor all physician billing-related dashboards and metrics.
* Oversees the physical environment of all sites, interfacing with
other departments including IT, telecommunications, housekeeping,
facilities, and associated vendors.
* Oversight of sites' cleanliness and safety according to practice
standards. Escalates any issues to Environmental Services,
Engineering, Central Sterile, Materials Management, etc. and
ensures follow through.
* Creates the daily, weekly, and/or monthly assignment list to
ensure adequate clinical coverage and provider support in the
practice.
* Conducts scheduled meetings/huddles with staff to ensure
consistent transfer of information, smooth patient flow, and
team-driven coordination of care and services.
* Supports Division chief's outpatient schedule and meeting
calendar Strategy
* Monitors key performance indicators and implements performance
improvement initiatives, as needed. Supports the Manager and/or
Director in implementing operational improvements. Works with the
Practice Manager to utilize electronic medical record dashboards
and reports to monitor and keep performance indicators of
operational, clinical, and revenue cycle workflows to ensure a
holistic view of the practice operation.
* Supports and mentors staff consistent with the department's
strategic plan, in order to maintain an efficient patient-centered
environment ensuring an exceptional patient experience through
kindness, inclusion, integrity, accountability, and excellence.
* Participate in projects and performance improvement
activities.
* Participates in customer satisfaction initiatives, displaying a
positive attitude in interactions with staff, patients, and family
members.
* Monitors patient portal activation rates.
* Participates as a member of the healthcare team and various
interdisciplinary committees to improve patient care and meet
patient needs
* Assists with recruiting and human resource management activities.
Ensures staff productivity benchmarks and quality measures are
achieved.
* Evaluates staff performance and competencies, approaching the
performance review process constructively and conducts it in
accordance with Human Resources and departmental guidelines and
procedures. Offers continuing guidance and assistance to employees
on work activities, procedures, competency development, and
performance-related issues as appropriate. Ensures leadership is
kept aware of the performance of each employee on an ongoing basis.
Addresses any performance-related issues promptly.
* Promotes staff professionalism and performance with coaching,
training, and feedback. Mentors others in individual and team
accountability, modeling behavior, and demonstrating best
practices/techniques.
* Keeps current on all organizational, regulatory compliance, and
patient privacy training policies (e.g. infection control, public
safety, EH&S, HIPAA, OSHA, etc.) and successfully completes all
required training.
* Ensures compliance for a safe and secure work environment at all
sites by following all OSHA, EH&S, and public safety policies
and guidelines.
* Ensure that Medical Center, Department, and Service Corp policies
and procedures are followed.
Minimum Qualifications
Requires a bachelor's degree or equivalent in education and
experience, plus three years of related experience.
Other Requirements
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to hiring of qualified local
residents.
Keywords: Columbia University, Passaic , Practice Ops Supervisor I, Other , New York, New Jersey
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