Customer Support Team Lead
Company: VirtualVocations
Location: Jersey City
Posted on: November 1, 2024
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Job Description:
A company is looking for a Customer Support Team Lead to guide a
team in delivering exceptional customer support in the trucking
industry.
Key Responsibilities
Improve customer experience and drive satisfaction metrics
Monitor and provide feedback on agent performance and
interactions
Identify recurring issues and collaborate on process
improvements
Required Qualifications
3+ years in a leadership or supervisory role managing customer
support agents
4+ years in a remote customer support role within fintech or tech
startups
Experience with customer support tools and platforms (e.g.,
Zendesk, Intercom)
Prior experience managing projects or process improvement
initiatives
Passion for delivering world-class customer service
Keywords: VirtualVocations, Passaic , Customer Support Team Lead, Other , Jersey City, New Jersey
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