Customer Support Representative (In-Person)

Company: The Challenge Printing Company Inc
Location: Clifton
Posted on: November 7, 2024

Job Description:

Description:

• Networking with the various departments at our client sites, in order to promote the concept of our customer-driven, service-oriented approach of doing business
• Becoming the conduit of communication between us and a client, ensuring that our technical, quality and operations teams address every client need competently and timely
• Handling all of the transactional aspects of each client relationship, including normal incoming orders as well as emergencies such as new product launches
• Working closely with the sales team to coordinate our business development efforts by alerting sales representatives about business opportunities as well as potential pitfalls in our transactions
• Monitoring incoming business volume to ensure that we continuously meet volume expectations
• Ensuring that our operations, quality and technical teams have the proper specifications to produce every client order
• The bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers. This position reports to the customer service manager.Requirements:
  • The positions are located in Sanford, NC and Clifton NJ; all candidates must be within commuting distance from either one of these locations
  • There is some travel time required, both local and air travel
  • Candidates must possess excellent interpersonal, communication and presentation skills and must be proficient in the use of the Microsoft Office suite (Outlook, Word, Excel, PowerPoint). Familiarity with Salesforce is a plus
  • Customer support experience in business-to-business settings and a college degree is strongly preferred
  • Bilingual - Spanish and English
    
    
    
    PIca77a443dcc7-37248-29438435

Keywords: The Challenge Printing Company Inc, Passaic , Customer Support Representative (In-Person), Other , Clifton, New Jersey